Shipping & Returns
ALL SALES ARE FINAL and will not be subject to refund, cancelation or exchange. Some exceptions may apply.
Shipping Policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates, Estimates and Taxes.
Shipping charges for your order will be calculated and displayed at checkout.
All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped.
Please check back with us periodically for any updates regarding our shipping policies. Please contact info@alveerco.com if you have any questions.
International Shipping
All international orders will be shipped by UPS.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT) or any other duties and fees, which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are solely your responsibility as the customer.
International customers are responsible for all custom duties and/or brokerage fees in addition to shipping cost assessed during checkout. Please allow 5-7 business days for order processing and payment verification, and an additional 7-10 business days for transit. Please check back with us periodically for any updates regarding our shipping policies. Please contact info@alveerco.com if you have any questions.
Alveer can not be held liable in case (international) customs or any other government authority holds a package longer than expected.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received an email within 72 hours please contact us at info@alveerco.com with your name and order number.
Refunds, returns, and exchanges
ALL SALES ARE FINAL and will not be subject to refund, cancelation or exchange. Some exceptions may apply.
What is your International refund and exchange policy?
Alveer can not refund, cancel or exchange an international order when a customer "refuses" to pay taxes/fees/tariffs associated with importing, and abandons the package. Customers are expected to pay the fees that their shipments accrue, or their right to a refund will be refused.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@alveerco.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We address these on a case-by-case basis. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not provide return labels unless your order was incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order.
In the event you need to return a product, this must be completed within 7 days of your ORIGINAL delivery date.
We do not accept any returns or exchanges on items that have been unpacked and used or appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis.
Shipping is NOT refundable.
Once your return shipment reaches our facility, Alveer will contact you to confirm the return or exchange. If a return is requested, the customer service team member will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original card used to purchase the product. The return/exchange process can take anywhere from 7-10 business days. At any time during that process our customer service team will be there to help answer any questions.
For faster processing, updating refund information, or any other inquiry not listed here, please email info@alveerco.com
We do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We recommend all shipments sent back to Alveer are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier.